Refund policy
Last Updated: October 25, 2026
At Seazon Drop, we want you to love what you ordered. If you are not completely happy, our return process is simple and stress free.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing us at info@seazondrop.com. Please include your order number. After 24 hours, we cannot guarantee a cancellation because your order may already be in processing. Once an order has been dispatched, it can no longer be cancelled, but you may return it after delivery under this Return and Refund Policy.
30 Day Easy Returns
You have 30 days from the day you receive your order to return it. To qualify for a return, items must be:
- Unused
- In their original condition
- Returned with all original packaging, tags, and accessories
Our support team will guide you through every step. Restocking Fee: $0. We never charge restocking fees.
Return Policy Overview
- Return Window: 30 days from the day you receive your order
- Condition: Unused and in original condition, with all packaging, tags, and accessories
- Easy Returns: Our support team will walk you through the process
- Restocking Fee: None
Return Costs
- Defective or Incorrect Products: No cost to you if the item is incorrect, damaged by the carrier, or defective in any way.
- Change of Mind: If you ordered the wrong item, it does not fit, or you no longer want it, you are responsible for the actual return shipping cost. Original shipping costs are non refundable.
How to Return an Item
- Contact Us: Email info@seazondrop.com with your order number and the reason for your return.
- Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
- Send It Back: Ship your return following the instructions in your return authorization email, using the carrier or shipping method recommended there.
Refund Process
- Inspection: Once your return arrives, we inspect it to confirm it meets our return requirements.
- Refund Timing: After approval, your refund is processed. Please allow up to 7 business days for it to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges
We accept exchanges. If you would like a different size, color, or product, email us at info@seazondrop.com and we will help you with a quick exchange.
Order Not Delivered
If your order has not arrived within the expected delivery window, email us at info@seazondrop.com with your order number. We will look into it with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no extra cost.
Non Returnable Items
For hygiene and safety reasons, some items cannot be returned. These products will be clearly marked as non returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Any changes will appear on this page with a new Last Updated date. Please review this policy from time to time. Continuing to use our website after changes are posted means you accept the updated policy.
Questions? Visit our FAQ page or contact our support team for help.
Contact Information
Store Address: 32 Kerri Lea Lane, Eastern Passage, Nova Scotia B3G 0G4, Canada
Store Email: info@seazondrop.com
Store Phone: +19024427632
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Atlantic Time)
We do our best to reply to your email within 1–2 business days.